When you are business owner your customers are a blessing. Cultivating the relationship with every new customer should be your priority. Nowadays, customer service means "Call Center", but we are experiencing a crisis in customer service everyday caused by long time answers and authomatic answers in a call center room where machines are first.

I remember the time when a customer give me a negative feedback. That moment was really a surprise and I understood that something was wrong. My answer was inmediate.  It cost me lot to find a customer and now I have to do "enought" and "reasonable" efforts to save the situation.

"Enough" and "reasonable" are subjective terms that can vary depending on the situation and the expectations of the customers. However, in general, to provide excellent service, it is important to consistently meet or exceed customer expectations and needs.

Here are five tips for providing excellent service:

1.     Listen to your customers: Understanding the needs and concerns of your customers is crucial to providing excellent service. Active listening and showing empathy can help you build a rapport with your customers and create a positive experience for them.

2.     Be responsive: Timely and prompt responses to customer inquiries, complaints, and requests are essential. Customers appreciate businesses that are attentive and responsive to their needs.

3.     Provide accurate information: Customers rely on accurate and reliable information when making decisions. Make sure you have the knowledge and resources to provide accurate and helpful information to your customers.

4.     Be courteous and respectful: good manners and professionalism can go a long way in creating a positive customer experience. Make sure to treat your customers with respect and courtesy at all times.

5.      Continuously improve: The needs and expectations of customers can change over time. To provide excellent service, it is important to continuously evaluate and improve your processes, products, and services to ensure they meet or exceed customer expectations.

Ultimately, providing excellent service is about creating a positive and memorable experience for your customers. By focusing on their needs, being responsive and professional, and continuously improving your processes, you can build long-lasting relationships with your customers and foster loyalty and repeat business.